FAQs

1. Orders & Shipping

  • Q: How long does shipping take?
    A: Standard shipping usually takes 5–7 business days. Expedited shipping options are available at checkout.

  • Q: Can I track my order?
    A: Yes! Once your order ships, you’ll receive a tracking number via email.

  • Q: Do you ship internationally?
    A: Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.

2. Returns & Exchanges

  • Q: What is your return policy?
    A: We accept returns within 30 days of purchase. Items must be unused and in original packaging.

  • Q: How do I exchange an item?
    A: To exchange, contact our support team with your order number and the item you’d like. We’ll guide you through the process.

  • Q: Do you offer refunds?
    A: Yes, refunds are issued to the original payment method once the return is received and inspected.

3. Payments & Billing

  • Q: What payment methods do you accept?
    A: We accept major credit cards, PayPal.

  • Q: Is it safe to pay online?
    A: Yes, our website uses secure SSL encryption to protect your information.

  • Q: Can I use more than one discount code?
    A: Only one discount code can be applied per order.

4. Products

  • Q: How do I know my size?
    A: Check our size guide on the product page to find your perfect fit.

  • Q: Are your products eco-friendly?
    A: Yes, we use sustainable materials whenever possible and follow eco-friendly production practices.

  • Q: Can I customize my order?
    A: Certain products can be personalized. Look for the “Customize” option on the product page.

5. Account & Privacy

  • Q: Do I need an account to order?
    A: No, you can check out as a guest, but creating an account makes reordering easier.

  • Q: How do you protect my privacy?
    A: We never share your information with third parties and follow strict data protection policies.

  • Q: How can I delete my account?
    A: Contact our support team to request account deletion.

6. Support & Contact

  • Q: How can I contact customer support?
    A: You can reach us via email, live chat, or phone. Response time is usually within 24 hours.

  • Q: Do you have a physical store?
    A: Currently, we operate online only.

  • Q: Can I get help with product recommendations?
    A: Absolutely! Contact our team and we’ll suggest products based on your needs.